Collaboration Patterns and the Impact of Distance on Awareness in Requirements-Centred Social Networks

• Published in: 15th IEEE International Requirements Engineering Conference (RE 2007) pp. 59 - 68
• Main Authors: Damian, Daniela, Marczak, Sabrina, Kwan, Irwin
• Format: Conference Proceeding
• Language: English
• Published: IEEE 01.10.2007
• Subjects: Collaborative software; Collaborative tools; Collaborative work; Computer industry; Environmental management; International collaboration; Knowledge management; Lenses; Programming; Social network services
• ISBN: 0769529356; 9780769529356
• ISSN: 1090-705X; 2332-6441
• DOI: 10.1109/RE.2007.51

Because of intense collaborative needs, requirements engineering is a challenge in global software development. How do distributed teams manage the development of requirements in environments that require significant cross-site collaboration and coordination? In this paper, we report research that used social network analysis to explore collaboration and awareness among team members during requirements management in an industrial distributed software team. Using the lens of a requirements-centred social network to group team members who work on a particular requirement, we collected data to characterize requirements-centric collaborations in a project, and to examine aspects of awareness of requirements changes within these networks. Our findings indicate organic patterns of collaboration involving considerable cross-site interaction, in which communication of changes was the most predominant reason for interaction. Although we did not find evidence that distance affects developers' awareness of remote team members who work on the same requirements, distance affected how accessible the remote colleagues were. We discuss implications for knowledge sharing and coordination of work on a requirement in distributed teams, and propose directions for the design of collaboration tools that support awareness in distributed requirements management.