The Impact of Brand Equity, E-Brand Experience, and Web Entertainment Toward E-Satisfaction and ELoyalty on Marketplace

The recent internet development and technology have changed people's perspectives of online shopping. Not only consumers only use the marketplace to purchase but also to compare price, quality, benefit, features, or after-sales services that a company provides. This research aims to determine t...

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Bibliographic Details
Published inInternational Journal of Electronic Commerce Studies Vol. 14; no. 1; pp. 095 - 118
Main Authors Suthianto, Cindy Florencia Yohandra, Syah, Tantri Yanuar Rahmat
Format Journal Article
LanguageChinese
English
Published 台灣 Academy of Taiwan Information Systems Research 2023
Subjects
Brand Equity
Brand loyalty
Business to business commerce
Consumer behavior
Consumers
Customer satisfaction
E-Loyalty
E-Satisfaction
Electronic commerce
Entertainment
Internet
Marketing
Marketplace
Millenial Generation
Quality
Quantitative analysis
Scopus
Structural equation modeling
Technology
Web Entertainment
Indonesia
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Summary:The recent internet development and technology have changed people's perspectives of online shopping. Not only consumers only use the marketplace to purchase but also to compare price, quality, benefit, features, or after-sales services that a company provides. This research aims to determine the effect of brand equity, e-brand experience, and web entertainment on consumer satisfaction and loyalty. This quantitative study uses the Structural Equation Model method, data processing, and analysis using SPSS 24 and Lisrel 88 software. The respondents in this research are 207 millennial generations in Indonesia and have filled out questionnaires distributed online through Google Forms. The result of this study indicates that perceived quality, brand association, e-brand experience, and web entertainment variables affect the e-satisfaction variable. Esatisfaction variable has a substantial impact on the e-loyalty variable in the marketplace. In contrast, the brand awareness variable does not affect the e-satisfaction variable. The managerial implication given from this research to marketplace management in Indonesia is to improve the quality, level of entertainment, and performance of the marketplace to increase consumer satisfaction. This consumer satisfaction will increase consumer loyalty to the market they use.
ISSN:2073-9729
DOI:10.7903/ijecs.2158