Examining Supplier Improvement Efforts from Both Sides

Perceptual data from the population of buyers and suppliers to a major electronics firm were collected to test the extent of judgmental convergence between matched pairs of buyers and suppliers with respect to the suppliers' quality management practices and the buyers' supplier development...

Full description

Saved in:
Bibliographic Details
Published inThe journal of supply chain management Vol. 35; no. 3; p. 40
Main Authors Forker, Laura B, Ruch, William A, Hershauer, James C
Format Journal Article
LanguageEnglish
Published Wheat Ridge John Wiley & Sons, Inc 01.07.1999
Blackwell Publishing Ltd
Subjects
Bias
Circuit components
Electronic components industry
Electronics
Electronics industry
Hypotheses
Independent sample
Logistics
Managers
Population
Product development
Product quality
Purchasing departments
Quality improvement
Quality management
Sample variance
Statistical analysis
Studies
Suppliers
Total quality
Vendor supplier relations
United States
United States > US
Online AccessGet full text

Cover

More Information
Summary:Perceptual data from the population of buyers and suppliers to a major electronics firm were collected to test the extent of judgmental convergence between matched pairs of buyers and suppliers with respect to the suppliers' quality management practices and the buyers' supplier development activities. The customer firm (and its supply base) was chosen due to its national leadership in quality improvement achievements and forward thinking in supply management. It was believed that this electronic systems manufacturer would be most likely to have reached a common understanding with its suppliers regarding continuous improvement needs. Results indicate that buyers and suppliers are largely in agreement regarding the extent of the suppliers' total quality management implementation. Little agreement was noted regarding the buyers' execution of supplier development activities. Recommendations to supply managers regarding enhanced communication with their suppliers and recognition of their suppliers' role in quality improvement are offered.
ISSN:1523-2409
1745-493X