A 'WIM-Win' Situation For IM At WestStar Credit Union

Instant Messaging has lived a number of lives in its ten years at WestStar CU, from restricting employees to one-way monologues to the ground-breaking possibility of hitching up with the credit union's VoIP phone system. In 2005, an in-house program called WestStar Instant Messenger was intenti...

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Bibliographic Details
Published inCredit Union Journal Vol. 12; no. 7; p. 17
Main Author Jepson, Kevin
Format Journal Article Trade Publication Article
LanguageEnglish
Published New York SyndiGate Media Inc 18.02.2008
SourceMedia dba Arizent
Subjects
Bank technology
Communication
Credit unions
Employees
Instant messaging
Laws, regulations and rules
Officials and employees
Technology application
Verbal communication
Workers
United States
United States > US
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Summary:Instant Messaging has lived a number of lives in its ten years at WestStar CU, from restricting employees to one-way monologues to the ground-breaking possibility of hitching up with the credit union's VoIP phone system. In 2005, an in-house program called WestStar Instant Messenger was intentionally designed with a send button, but without a reply button, said the CU's Shimon Klein, the CU's IT tech and developer. Employees only had the rudimentary ability to send notes to colleagues - but they could not reply. WIM was more like IM-Minus, said Klein. WIM was designed as a one-way, fire-and-forget system that did not support conversations. About one year ago, WestStar turned to the free Spark IM client and Openfire chat server, both provided by Portland, Ore.-based Jive Software.
ISSN:1521-5105