Hear this, PC industry: 'It's time to grow up.'

Many users are frustrated with hardware and software vendors and resellers who show a lack of sensitivity toward their needs. Dealers and vendors do not appear aware that microcomputer technology is used as a basis for real-world production systems and that users cannot simply wait for the next rele...

Full description

Saved in:
Bibliographic Details
Published inComputerworld Vol. 25; no. 50; p. 25
Main Author Lahman, Lynn A
Format Magazine Article
LanguageEnglish
Published Framingham Computerworld, Inc 16.12.1991
Foundry
Subjects
Computer industry
Customer Service
End users
Licensing agreements
Public relations
Software
Support Services
Trends
User Need
Online AccessGet full text

Cover

More Information
Summary:Many users are frustrated with hardware and software vendors and resellers who show a lack of sensitivity toward their needs. Dealers and vendors do not appear aware that microcomputer technology is used as a basis for real-world production systems and that users cannot simply wait for the next release for bug fixes or for future products to provide a function they need immediately. A new professional association consisting of end users should be organized to pressure vendors and promote safeguards that would encourage the use of microcomputers in production business systems. Such a group would develop guidelines for software license agreements and for vendor problem management, 'certify' individual developers' customer-relations procedures, create guidelines for reseller support, publish a newsletter and provide a directory of known problems.
ISSN:0010-4841