When talking makes things worse

Simple, systematic ways to think and communicate strategically when trying to resolve conflicts are discussed. Suggestions for strategic communication techniques are given in the book When Talking Makes Thing Worse!: Resolving Problems when Communication Fails, by David Stiebel. Strategic communicat...

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Bibliographic Details
Published inCanadian manager Vol. 22; no. 1; pp. 17 - 20
Main Author Stiebel, David
Format Magazine Article
LanguageEnglish
Published Toronto Canadian Institute of Management 01.04.1997
Subjects
Communication
Conflict resolution
Employment interviews
Guidelines
Interpersonal communication
Libraries
Managerial skills
Methods
Negotiation
Problem solving
Canada
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Summary:Simple, systematic ways to think and communicate strategically when trying to resolve conflicts are discussed. Suggestions for strategic communication techniques are given in the book When Talking Makes Thing Worse!: Resolving Problems when Communication Fails, by David Stiebel. Strategic communication can be used by a chief executive officer to resolve a corporate takeover battle, by a mediator to avert a strike, by a police officer to defuse a confrontation, and by a couple to settle an argument about where to go for dinner. Guidelines for developing strategic communication include: 1. Decide whether you have a misunderstanding or a true disagreement. 2. Create the other person's next move. 3. Use the other person's own perceptions to convince them. 4. Predict the other person's response.
ISSN:0045-5156