From UX to Engagement: Connecting Theory and Practice, Addressing Ethics and Diversity

In the field of Human-Computer Interaction (HCI), engagement bears critical significance, not just for informing a design and implementation of the interface, but also for creating improved and advanced interfaces that can adapt to users. While the idea of user engagement is passively being research...

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Bibliographic Details
Published inUniversal Access in Human-Computer Interaction. Theory, Methods and Tools Vol. 11572; pp. 91 - 99
Main Authors Goethe, Ole, Salehzadeh Niksirat, Kavous, Hirskyj-Douglas, Ilyena, Sun, Huatong, Law, Effie L.-C., Ren, Xiangshi
Format Book Chapter
LanguageEnglish
Japanese
Published Switzerland Springer International Publishing AG 2019
Springer International Publishing
SeriesLecture Notes in Computer Science
Subjects
Engagement
Ethics
Frameworks
Human-Engaged Computing
User diversity
User experience
User interface
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Summary:In the field of Human-Computer Interaction (HCI), engagement bears critical significance, not just for informing a design and implementation of the interface, but also for creating improved and advanced interfaces that can adapt to users. While the idea of user engagement is passively being researched in a range of domains, it has been used to various related but diverse concepts. For instance, engagement is the vital element of an effective HCI design. The primary goal of this paper is to introduce relevant research questions related to the engagement domain. The paper studies engagement from four different perspectives: (i) Theory: identifying key issues that aid in building a pluralism of engagement frameworks, (ii) Practice: developing novel methodologies for user engagement and reliable assessment tools, (iii) Ethics: discussing the ethical aspects of engagement especially for designers and developers of humane technologies, (iv) Diversity: investigating individual differences to develop personalized engaging designs and understanding user diversities to provide equal opportunities for user engagement. The discussion will lead to opportunities for the potential researchers to acquire relevant knowledge, assess the mechanisms of engagement and evaluate the current design frameworks.
ISBN:3030235599
9783030235598
ISSN:0302-9743
1611-3349
DOI:10.1007/978-3-030-23560-4_7