Client satisfaction with antenatal care among clinic attendees in a tertiary health institution in Calabar, Cross River State, Nigeria

Antenatal care is an important entry point to the health system and provides access to essential obstetric care. Satisfaction with different aspects of antenatal care, has the potential to improve health. This study aimed to determine the prevalence of satisfaction with Antenatal care services and i...

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Bibliographic Details
Published inAfrican journal of reproductive health Vol. 26; no. 8; pp. 20 - 29
Main Authors George, Louisa Usang, Oku, Afiong Oboko, Asibong, Inyang Udeme, Ibitham, Domojah Aya, Idem, Nkoyo Inyang
Format Journal Article
LanguageEnglish
Published Benin City Women's Health and Action Research Centre (WHARC) 01.08.2022
Women's Health and Action Research Centre
Subjects
Acquired immune deficiency syndrome
AIDS
Analysis
Antenatal care
Attended births
Attitudes
Births
Calabar
Client satisfaction
Cross-sectional studies
Customer satisfaction
Health care policy
Health facilities
Maternal & child health
Maternal child nursing
Maternal mortality
Nigeria
Obstetrics
Patient satisfaction
Physicians
Pregnancy
Pregnant women
Prenatal care
Questionnaires
Rivers
Surveys
Teaching hospitals
UCTH
Womens health
Nigeria
Calabar Nigeria
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Summary:Antenatal care is an important entry point to the health system and provides access to essential obstetric care. Satisfaction with different aspects of antenatal care, has the potential to improve health. This study aimed to determine the prevalence of satisfaction with Antenatal care services and identify factors influencing client satisfaction among antenatal clinic attendees in University of Calabar Teaching Hospital Calabar (UCTH), Cross River State. A descriptive cross-sectional study was conducted among 200 pregnant women attending the ANC in UCTH. Systematic random sampling technique was used to recruit participants and the Client Satisfaction questionnaire (CSQ8) measured satisfaction. Data was analysed using bivariate (Chi-square test) and multivariate (binary logistic regression) analysis. The overall level of satisfaction recorded in this study was 92%. Reasons for dissatisfaction were long waiting time 57%, cost of services 40.3%, clinic environment 31%, doctors assigned to ANC attendees 19% and attitude of doctors 13%. Being satisfied with their previous experience in the health facility was the only significant predictor of satisfaction in this study(p
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ISSN:1118-4841
1118-4841
2141-3606
DOI:10.29063/ajrh2022/v26i8.3