Controlling Customer Orders in the ETO/VUCA Contexts

Under hyper-competition customers expect to accept last-minute changes in their orders. In such circumstances ETO manufacturing exhibits the VUCA specificity and suffers from many issues like delays, excessive costs, low quality etc. This paper examines operative controlling as a mean to facilitate...

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Bibliographic Details
Published inAdvances in Production Management Systems. Production Management for Data-Driven, Intelligent, Collaborative, and Sustainable Manufacturing Vol. 535; pp. 87 - 94
Main Authors Strzelczak, Stanisław, Viswanathan, Viswavikram
Format Book Chapter
LanguageEnglish
Published Switzerland Springer International Publishing AG 2018
Springer International Publishing
SeriesIFIP Advances in Information and Communication Technology
Subjects
Changeability
ETO manufacturing
Operational control
VUCA
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Summary:Under hyper-competition customers expect to accept last-minute changes in their orders. In such circumstances ETO manufacturing exhibits the VUCA specificity and suffers from many issues like delays, excessive costs, low quality etc. This paper examines operative controlling as a mean to facilitate discovery and response to the changes and disturbances. The approach derives from the phenomenological research and the reflection on theory and practice. The solution uses an integrated model that represents all workflows subject to changeable contexts and is based on three pillars: (i) run-time data extraction; (ii) integrated representation of workflows; (iii) providing current information to shareholders. The concept was validated by prototyping and a use-case.
ISBN:3319997033
9783319997032
ISSN:1868-4238
1868-422X
DOI:10.1007/978-3-319-99704-9_11