Remote interactive online support

The growth in the use of remote online databases in the US and the majority of European countries can be attributed largely to services designed to promote their use, including: 1. training courses, 2. toll-free help desks, and 3. the existence of online user groups. In other, less developed parts o...

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Bibliographic Details
Published inInformation technology and libraries Vol. 6; no. 4; p. 311
Main Authors Rossouw, S.F, van Rooyen, C
Format Journal Article
LanguageEnglish
Published Chicago, IL American Library Association 01.12.1987
Library and Information Technology Association
Subjects
Access
Computer terminals
Computerised information retrieval
Computerized information storage and retrieval
Database searching
Desks
Information retrieval
Information storage and retrieval
Information work
Management
Methods
Online
Online information retrieval
Online searching
Remote searching
Searches
Searching
Simultaneous remote searching
Standard components
Strategies
Subject indexing
Technical services
Telephones
User groups
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Summary:The growth in the use of remote online databases in the US and the majority of European countries can be attributed largely to services designed to promote their use, including: 1. training courses, 2. toll-free help desks, and 3. the existence of online user groups. In other, less developed parts of the world, a practical and inexpensive alternative had to be improvised. The development of simultaneous remote searching (SRS) is an ideal solution to this problem. The basic components of SRS are: 1. the telephone network, 2. a "master" terminal, 3. a "slave" terminal, and 4. a terminal master-slave (TMS) switch. The TMS switch is used to make a 3-party connection between the 2 terminals and the remote vendor computer. This enables an inexperienced user to contact a third party to conduct the search or to help the user with the search. Although a TMS switch can be bought off the shelf, one can be assembled with standard components at a low cost.
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ISSN:0730-9295