Business process flow analysis as a tool for improving repair loop logistics

Business process flow techniques were implemented at NCR's European Logistics Center for managing flow times, capacity utilization, and improvements in spare parts logistics. The methodology helps to visualize organizational interrelationships by defining the process flow. The techniques provid...

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Bibliographic Details
Published inProduction and inventory management journal Vol. 43; no. 1/2; p. 44
Main Authors Selen, Willem J, Mulken, Louis M.H. van
Format Journal Article
LanguageEnglish
Published Alexandria American Production and Inventory Control Society Inc 22.12.2002
American Production & Inventory Control Society, Inc
Subjects
Automation
Business process reengineering
Electronic office machines
Engineers
Inventory
Inventory control
Logistics
Management
Management science
Manufacturing processes
Office equipment and supplies industry
Operations management
Operations research
Production control
Production management
Studies
Netherlands
Europe
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Summary:Business process flow techniques were implemented at NCR's European Logistics Center for managing flow times, capacity utilization, and improvements in spare parts logistics. The methodology helps to visualize organizational interrelationships by defining the process flow. The techniques provide key performance measurements, such as throughput time measurements, work content, and capacity utilization, that point toward directed improvement suggestions. With the suggestions presented in this article, the rework loop can be sped up by at least 10 days, which represents $3 million worth of stock, resulting in a yearly savings in inventory holding cost of $0.6 million.
ISSN:0897-8336