The Innovations That Come from Nimble SMEs

BTN editor-in-chief Elizabeth West spoke with MathWorks senior global travel coordinator Jeff Berall and GameStop director of meetings and travel Judy Payne about what they're up to-from chucking the industry's dominant booking tool to open booking to leveraging supplier loyalty programs t...

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Bibliographic Details
Published inBusiness Travel News Vol. 34; no. 8; pp. 16 - 17
Main Authors Payne, Judy, Berall, Jeff
Format Magazine Article Trade Publication Article
LanguageEnglish
Published San Francisco Northstar Travel Group, LLC 29.05.2017
Emerald Expositions LLC
Subjects
Budgets
Business travel
Cost control
Duty of care
Gamification
Hotels & motels
Loyalty programs
Loyalty programs (Marketing)
Meetings
Small & medium sized enterprises-SME
Small and medium sized companies
Travel
United States > US
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Summary:BTN editor-in-chief Elizabeth West spoke with MathWorks senior global travel coordinator Jeff Berall and GameStop director of meetings and travel Judy Payne about what they're up to-from chucking the industry's dominant booking tool to open booking to leveraging supplier loyalty programs to gamification for event attendees. Since Concur is doing away with their group booking tool in 2018, we're doing away with Concur and moving to Egencia. Travelers want to do the right thing, but we find that same balance where the incentive that they get from booking directly with the Marriott or booking directly with the Starwood or whoever it may be for the free meals, the free Wi-Fi, the free parking, those types of things-the offset of those savings is rather monumental, 10 percent, 15 percent off the cost. [...]we have a very tech-savvy group who prefers to book for themselves and do it online. "Since Concur is doing away with their group booking tool in 2018, we're doing away with Concur and moving to Egencia."
ISSN:8750-3670