Creating an Instant Messaging Reference System

Discussion of library digital reference services focuses on the features of instant messaging reference systems and the in-house development of a system that incorporates them at Southern Illinois University at Carbondale. Summarizes and evaluates library chat system features and compares commercial...

Full description

Saved in:
Bibliographic Details
Published inInformation technology and libraries Vol. 20; no. 4; pp. 202 - 212
Main Authors Fagan, Jody Condit, Calloway, Michele
Format Journal Article
LanguageEnglish
Published Chicago, IL American Library Association 01.12.2001
Subjects
Academic Libraries
Chat
Chat Rooms
Comparative Analysis
Computer Software
Computer software industry
Conferences (Gatherings)
Consumers
Customer services
Documentation
Downloading
E-mail
Electronic Libraries
Electronic mail
Electronic mail systems
Email
Exact sciences and technology
Higher Education
Information and communication sciences
Information retrieval systems. Information and document management system
Information science. Documentation
Information service management
Information Services
Instant Messaging
Instant messaging systems
Interfaces. Software
Internet
Librarians
Libraries
Library and documentation centre management
Library associations
Library Personnel
Library Services
Message systems
Morris Library
Online reference work
Online Systems
Reaction Time
Reference Services
Reference services (Libraries)
Reference systems
Sciences and techniques of general use
Service introduction
Software
Software industry
Southern Illinois University at Carbondale
Southern Illinois University Carbondale
Stability
Studies
Transcripts (Written Records)
University libraries
User service management
Websites
Workstations
World Wide Web
United States
North America
America
United States > US
Fonctionality
Higher education library
System design
Communication technology
Programming language
Reference system
Characteristics
User interface
System description
Message handling
World wide web
Software
Electronic library
Comparative study
Online AccessGet full text

Cover

More Information
Summary:Discussion of library digital reference services focuses on the features of instant messaging reference systems and the in-house development of a system that incorporates them at Southern Illinois University at Carbondale. Summarizes and evaluates library chat system features and compares commercial software that is available. (Author/LRW)
Bibliography:ObjectType-Article-1
SourceType-Scholarly Journals-1
ObjectType-Feature-2
content type line 23
ISSN:0730-9295
2163-5226