임상간호사가 지각하는 업무 관련자와의 감정노동

• Published in: 한국직업건강간호학회지 Vol. 25; no. 3; pp. 148 - 155
• Main Authors: 백지현, 김명희, 김성민
• Format: Journal Article
• Language: Korean
• Published: 한국직업건강간호학회 31.08.2016; Korean Academic Society Of Occupational Health Nursing
• Subjects: 간호학; 환자; Physicians; Nurses; 간호사; 감정노동; 의사; Patients; Emotional Labor; Emotional labor
• ISSN: 2287-2531; 2466-1856
• DOI: 10.5807/kjohn.2016.25.3.148

Purpose: This study aimed to understand the degree of clinical nurses' emotional labor that they perceive in the relationships with people related to their work. Methods: This study was a descriptive research, and its subjects were 167 nurses in five university hospitals located in B and Y city. The degree of emotional labor was measured with Visual Analogue Scale (VAS). Data were collected from April to May in 2015, and analyzed by descriptive statistics, t-test, ANOVA, Scheffé and Games-Howell examination. Results: The score of the emotional labor of health care providers and visitors were higher than non-health care providers. Among health care providers, doctors had the highest emotional scores, and fellow nurse and nurses other departments were followed after that. Among visitors in hospital, patients and their family had the higher emotional labor scores than care givers. There was statistically significant difference in the emotional labor, according to the subjects' educational level, age, wages, job position, and working departments. Conclusion: Clinical nurses perceived emotional labor not only from the interaction with patients, but also from the interaction with the various other persons concerned such as health care providers, non-health care providers and visitors.