DERIVING A RESEARCH AGENDA FOR A FINANCIAL SERVICE INDUSTRY'S METHODOLOGY FOR CARRYING OUT BUSINESS PROCESS RE-ENGINEERING

Why do projects fail? This is a question that has been researched across various project disciplines, including that of Business Process Re-engineering (BPR). This paper introduces a different angle on why BPR projects fail. An analysis of a case study conducted within a financial institution reveal...

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Bibliographic Details
Published inSouth African journal of industrial engineering Vol. 27; no. 1; pp. 102 - 111
Main Authors Kader, I A, Dwolatzky, B
Format Journal Article
LanguageEnglish
Published Bedfordview South African Institute for Industrial Engineering 01.05.2016
The Southern African Institute for Industrial Engineering
Stellenbosch University
Subjects
Accountability
Business process re-engingeering
Business process reengineering
Capital punishment
Case studies
Cost control
Engineering
Engineering, Industrial
Failure
Financial institutions
Influence
Literature reviews
methodology
organisational culture
organisational structure
project execution
Success
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Summary:Why do projects fail? This is a question that has been researched across various project disciplines, including that of Business Process Re-engineering (BPR). This paper introduces a different angle on why BPR projects fail. An analysis of a case study conducted within a financial institution revealed new factors that could influence BPR project outcomes, but that have not been identified in the literature. The Organisation Ring of Influence model was developed to indicate the impact that organisation behaviours and structures had on the outcome of an executed BPR project. This model also helps to highlight which factors were more influential than others.
ISSN:1012-277X
2224-7890
2224-7890
DOI:10.7166/27-1-592