Comparing Nanotechnology Web Portal Requirements Using a Kano Method
We compared nanotechnology web portal requirements using a Kano method, to identify similarities and dissimilarities in Kano-categorizations of features and functions required of nanotechnology among users in universities, government research institutes, and industry. Based upon data obtained from 1...
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Published in | Journal of information science theory and practice Vol. 5; no. 2; pp. 17 - 32 |
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Main Authors | , , , , , , , |
Format | Journal Article |
Language | English |
Published |
Daejeon
Korea Institute of Science and Technology Information
01.06.2017
한국과학기술정보연구원 |
Subjects | |
Online Access | Get full text |
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Summary: | We compared nanotechnology web portal requirements using a Kano method, to identify similarities and dissimilarities in Kano-categorizations of features and functions required of nanotechnology among users in universities, government research institutes, and industry. Based upon data obtained from 130 user members of the National Nanotechnology Policy Centre, this study analyzed assessed asymmetries in web users' feelings based on hypothesized provision and non-provision of web portal requirements. In doing this, this study utilized measures and procedures suggested in the literature such as the most frequent-response categorization, customer satisfaction (dissatisfaction) coefficient, category strength and total strength, and Fong test. This study found that overall, sectors were an important factor in explaining the relationships between web portal requirements and user satisfaction/expectations. When these requirements were classified, users' perceptions of information contents requirements were consistent across the sectors, but the other functional requirements including communication and collaborations considerably varied. |
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Bibliography: | https://www.koreascience.kr/article/JAKO201718155388551.pdf |
ISSN: | 2287-9099 2287-4577 |
DOI: | 10.1633/JISTaP.2017.5.2.2 |