How to turn managers into data-driven decision makers

• Published in: Business process management journal Vol. 25; no. 3; pp. 553 - 578
• Main Authors: Carillo, Kevin Daniel André, Galy, Nadine, Guthrie, Cameron, Vanhems, Anne
• Format: Journal Article
• Language: English
• Published: Emerald Publishing Limited 12.06.2019
• Subjects: Employee attitudes; Business analytics
• ISSN: 1463-7154; 1758-4116
• DOI: 10.1108/BPMJ-11-2017-0331

Purpose The purpose of this paper is to emphasize the need to engender a positive attitude toward business analytics in order for firms to more effectively transform into data-driven businesses, and for business schools to better prepare future managers. Design/methodology/approach This paper develops and validates a measurement instrument that captures the attitude toward business statistics, the foundation of business analytics. A multi-stage approach is implemented and the validation is conducted with a sample of 311 students from a business school. Findings The instrument has strong psychometric properties. It is designed so that it can be easily extrapolated to professional contexts and extended to the entire domain of business analytics. Research limitations/implications As the advent of a data-driven business world will impact the way organizations function and the way individuals think, work, communicate and interact, it is crucial to engage a transdisciplinary dialogue among domains that have the expertise to help train and transform current and future professionals. Practical implications The contribution provides educators and organizations with a means to measure and monitor attitudes toward statistics, the most anxiogenic component of business analytics. This is a first step in monitoring and developing an analytics mindset in both managers and students. Originality/value By demonstrating how the advent of the data-driven business era is transforming the DNA and functioning of organizations, this paper highlights the key importance of changing managers’ and all employees’ (to a lesser extent) mindset and way of thinking.