Enhancing Student Success in Higher Education: A Human-Centered Design Thinking Approach

Higher education institutions increasingly recognize the need to revolutionize approaches to student success. This study employs Human-Centered Design Thinking (HCDT), addressing the challenges faced by students and developing initiatives aimed at improving retention, progression, and graduation rat...

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Bibliographic Details
Published inJournal of higher education theory and practice Vol. 24; no. 7; pp. 45 - 53
Main Authors Ramos, Mary Dioise, Nandan, Monica, Porter, Kandice, Dyess, Susan Mac Leod
Format Journal Article
LanguageEnglish
Published West Palm Beach North American Business Press 07.07.2024
Subjects
Collaboration
College students
Creativity
Design thinking
Educational Environment
Feedback
Graduation rate
Higher education
Hispanic Americans
Learning
Qualitative research
Research methodology
School Holding Power
Student Experience
Student retention
Success
Teaching Methods
Undergraduate Students
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Summary:Higher education institutions increasingly recognize the need to revolutionize approaches to student success. This study employs Human-Centered Design Thinking (HCDT), addressing the challenges faced by students and developing initiatives aimed at improving retention, progression, and graduation rates. Approximately 90 undergraduate students participated in the HCDT sessions, sharing insights about their academic progress. Through a collaborative process, students innovatively designed strategies to overcome these challenges. The HCDT process produced four key themes: proper and timely advisement; courses, schedules, and majors responsive to student demand; reciprocal communication clarity within and about courses; and resource knowledge availability and access. This study features the transformative potential of HCDT in higher education, placing students at the forefront of understanding challenges and designing strategies. By embracing this human-centered approach, institutions can significantly enhance retention, progression, and graduation rates, contributing to an inclusive and supportive educational environment.
ISSN:2158-3595
DOI:10.33423/jhetp.v24i7.7090