Exploring the impact of total quality management initiatives on construction industry projects in Pakistan

The impact of total quality management on organizational performance has been studied extensively, however, the impact of total quality management initiatives on project performance is an area of ongoing research. The key objective of this research is to explore the impact of total quality managemen...

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Published inPloS one Vol. 17; no. 9; p. e0274827
Main Authors Afzal, Nimra, Hanif, Aamer, Rafique, Muhammad
Format Journal Article
LanguageEnglish
Published San Francisco Public Library of Science 27.09.2022
Public Library of Science (PLoS)
Subjects
Beliefs, opinions and attitudes
Biology and Life Sciences
Certification
Construction companies
Construction industry
Customer satisfaction
Employee involvement
Employees
Engineering and Technology
Evaluation
Knowledge management
Management
Medicine and Health Sciences
Methods
Objectives
People and Places
Physical Sciences
Project management
Quality control
Quality management
Research and Analysis Methods
Skewness
Social Sciences
Success
Total quality
Total quality management
Pakistan
Japan
Malaysia
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Abstract The impact of total quality management on organizational performance has been studied extensively, however, the impact of total quality management initiatives on project performance is an area of ongoing research. The key objective of this research is to explore the impact of total quality management initiatives on project performance in the construction industry of Pakistan. Data was collected from 326 personnel working at different management levels across some of the leading construction firms operating in Pakistan. Analysis revealed that operational focus, management commitment, and employee involvement were deemed as dominant total quality management factors affecting project performance in the construction industry. Mediation analysis revealed a significant relationship between employee involvement and project performance mediated by management commitment. Research limitations and directions for future research have also been identified.
AbstractList The impact of total quality management on organizational performance has been studied extensively, however, the impact of total quality management initiatives on project performance is an area of ongoing research. The key objective of this research is to explore the impact of total quality management initiatives on project performance in the construction industry of Pakistan. Data was collected from 326 personnel working at different management levels across some of the leading construction firms operating in Pakistan. Analysis revealed that operational focus, management commitment, and employee involvement were deemed as dominant total quality management factors affecting project performance in the construction industry. Mediation analysis revealed a significant relationship between employee involvement and project performance mediated by management commitment. Research limitations and directions for future research have also been identified.
Audience Academic
Author Hanif, Aamer
Rafique, Muhammad
Afzal, Nimra
AuthorAffiliation 1 School of Management, Air University, Islamabad, Pakistan
University of Salento, ITALY
2 Islamabad Business School, Islamabad, Pakistan
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  fullname: Hanif, Aamer
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Copyright COPYRIGHT 2022 Public Library of Science
2022 Afzal et al. This is an open access article distributed under the terms of the Creative Commons Attribution License: http://creativecommons.org/licenses/by/4.0/ (the “License”), which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.
2022 Afzal et al 2022 Afzal et al
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– notice: 2022 Afzal et al. This is an open access article distributed under the terms of the Creative Commons Attribution License: http://creativecommons.org/licenses/by/4.0/ (the “License”), which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.
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Snippet The impact of total quality management on organizational performance has been studied extensively, however, the impact of total quality management initiatives...
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StartPage e0274827
SubjectTerms Beliefs, opinions and attitudes
Biology and Life Sciences
Certification
Construction companies
Construction industry
Customer satisfaction
Employee involvement
Employees
Engineering and Technology
Evaluation
Knowledge management
Management
Medicine and Health Sciences
Methods
Objectives
People and Places
Physical Sciences
Project management
Quality control
Quality management
Research and Analysis Methods
Skewness
Social Sciences
Success
Total quality
Total quality management
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Title Exploring the impact of total quality management initiatives on construction industry projects in Pakistan
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http://dx.doi.org/10.1371/journal.pone.0274827
Volume 17
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