Exploring the impact of total quality management initiatives on construction industry projects in Pakistan

• Published in: PloS one Vol. 17; no. 9; p. e0274827
• Main Authors: Afzal, Nimra, Hanif, Aamer, Rafique, Muhammad
• Format: Journal Article
• Language: English
• Published: San Francisco Public Library of Science 27.09.2022; Public Library of Science (PLoS)
• Subjects: Beliefs, opinions and attitudes; Biology and Life Sciences; Certification; Construction companies; Construction industry; Customer satisfaction; Employee involvement; Employees; Engineering and Technology; Evaluation; Knowledge management; Management; Medicine and Health Sciences; Methods; Objectives; People and Places; Physical Sciences; Project management; Quality control; Quality management; Research and Analysis Methods; Skewness; Social Sciences; Success; Total quality; Total quality management; Pakistan; Japan; Malaysia
• ISSN: 1932-6203; 1932-6203
• DOI: 10.1371/journal.pone.0274827

The impact of total quality management on organizational performance has been studied extensively, however, the impact of total quality management initiatives on project performance is an area of ongoing research. The key objective of this research is to explore the impact of total quality management initiatives on project performance in the construction industry of Pakistan. Data was collected from 326 personnel working at different management levels across some of the leading construction firms operating in Pakistan. Analysis revealed that operational focus, management commitment, and employee involvement were deemed as dominant total quality management factors affecting project performance in the construction industry. Mediation analysis revealed a significant relationship between employee involvement and project performance mediated by management commitment. Research limitations and directions for future research have also been identified.