A Social-Feedback Enriched Interface for Software Download

Software downloading over the Internet is a major solution for publishers to deliver their software products. In this context, user interfaces for software downloading must be designed carefully. They should provide usable interactions and support users when deciding whether to accept the software p...

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Bibliographic Details
Published inJournal of organizational and end user computing Vol. 25; no. 1; pp. 24 - 42
Main Authors Dini, Gianluca, Foglia, Pierfrancesco, Prete, C Antonio, Zanda, Michele
Format Journal Article
LanguageEnglish
Published Hershey IGI Global 01.01.2013
Subjects
Browsers
Computer programs
Downloading
End users
Enrichment
Feedback
Interfaces
Internet
Internet software
Methods
Names
Software
Usability testing
User interface
User interfaces
User interfaces (Computers)
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Summary:Software downloading over the Internet is a major solution for publishers to deliver their software products. In this context, user interfaces for software downloading must be designed carefully. They should provide usable interactions and support users when deciding whether to accept the software product or not. This work proposes to enrich a common browser interface for software downloading with a reputation system - a mechanism for collecting and presenting user feedback. The reputation system is assessed with a usability study. The authors’ results show that positive user rankings are effective in increasing user download acceptances for well-known publishers and common name publishers, as well as in increasing acceptance motivations related to trust aspects. In addition, the presence of the reputation system reduces incoherent user behaviors.
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ISSN:1546-2234
1546-5012
DOI:10.4018/joeuc.2013010102