The Effect of Primary Care Training on Patient Satisfaction Ratings

This study examines the association between type of internal medicine training and satisfaction ratings among 509 patients who visited the clinic of an urban teaching hospital over a 3‐month period in 1994. When controlling for patient, health‐system, and other resident factors, primary care trainin...

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Published inJournal of general internal medicine : JGIM Vol. 12; no. 12; pp. 776 - 780
Main Authors Bialor, Bruce D., Gimotty, Phyllis A., Poses, Roy M., Fagan, Mark J.
Format Journal Article
LanguageEnglish
Published Cambridge, MA, USA Blackwell Science, Inc 01.12.1997
Springer
Springer Nature B.V
Blackwell Science Inc
Subjects
Adolescent
Adult
Ambulatory care
Biological and medical sciences
Female
Gender
Health participants
Humans
Internal medicine
Internal Medicine - education
Male
Medical sciences
Medicine
Middle Aged
Odds Ratio
Patient Satisfaction
Physician-Patient Relations
physician‐patient relationship
Primary care
Primary Health Care
Public health. Hygiene
Public health. Hygiene-occupational medicine
Ratings & rankings
resident evaluation
Short Communications
Socioeconomic factors
Teaching hospitals
Variables
Rhode Island
United States > US
Detroit Michigan
Human
Physician patient relation
Primary health care
Satisfaction
Exploration
Patient
Resident
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Summary:This study examines the association between type of internal medicine training and satisfaction ratings among 509 patients who visited the clinic of an urban teaching hospital over a 3‐month period in 1994. When controlling for patient, health‐system, and other resident factors, primary care training was significantly associated with higher satisfaction ratings (cumulative odds ratio 1.53; 95% confidence interval 1.04, 2.25;p= .031) than categorical training. Using satisfaction ratings to rank the residents without adjusting for patient and health‐system factors would have correctly classified only 27% of the residents in the lowest quartile. These findings have implications for both the education and potential employment of internists.
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Presented in part at the 18th annual meeting of the Society of General Internal Medicine, San Diego, Calif., May 4–6, 1995.
Supported by the Department of Medicine, Rhode Island Hospital, Brown University School of Medicine. During this study, Dr. Bialor was a Fellow in General Internal Medicine at Rhode Island Hospital.
ISSN:0884-8734
1525-1497
DOI:10.1046/j.1525-1497.1997.07164.x