家庭工作界面因素对情绪劳动的影响机制

C931.3; 为了研究服务型员工的家庭因素对其工作表现的影响，通过三个阶段的问卷调研，并运用SPSS和AMOS分析工具对调研结果进行分析。结果表明：服务员工家庭工作冲突会抑制情绪劳动中深层表演与真实表达；家庭工作增益会促进情绪劳动中深层表演与真实表达；家庭工作冲突对表层表演的正向影响会随着家庭工作平衡的增强而减弱；家庭工作增益对表层表演的负向影响、对深层表演的正向影响会随着家庭工作平衡的增强而增强。...

Full description

Saved in:
Bibliographic Details
Published in东北大学学报（自然科学版） Vol. 37; no. 8; pp. 1207 - 1211
Main Author 刘喆 杨勇 马钦海 李喆
Format Journal Article
LanguageChinese
Published 东北大学工商管理学院，辽宁沈阳 110169 2016
东北大学秦皇岛分校经济学院，河北秦皇岛 066004%东北大学秦皇岛分校经济学院,河北秦皇岛,066004%东北大学工商管理学院,辽宁沈阳,110169
Subjects
家庭工作冲突
家庭工作增益
家庭工作平衡
情绪劳动
家庭工作冲突
family to work conflict
家庭工作平衡
家庭工作增益
情绪劳动
family to work facilitation
family-work balance
emotional labor
Online AccessGet full text

Cover

More Information
Summary:C931.3; 为了研究服务型员工的家庭因素对其工作表现的影响，通过三个阶段的问卷调研，并运用SPSS和AMOS分析工具对调研结果进行分析。结果表明：服务员工家庭工作冲突会抑制情绪劳动中深层表演与真实表达；家庭工作增益会促进情绪劳动中深层表演与真实表达；家庭工作冲突对表层表演的正向影响会随着家庭工作平衡的增强而减弱；家庭工作增益对表层表演的负向影响、对深层表演的正向影响会随着家庭工作平衡的增强而增强。
Bibliography:21-1344/T
To study the impact of service employees ＇ family factors on their performance,a three-stage questionnaire survey was conducted by using SPSS and AMOS analytic tools.The results showthat the family to work conflict of service employees could inhibit deep acting and genuine expression of emotional labor; family to work facilitation could promote deep acting and genuine expression of emotional labor; the positive relationship between family to work conflict and surface acting becomes weaker with the family-work balance increasing,and the negative relationship between family to work facilitation and surface acting and the positive relationship between family to work facilitation and deep acting become stronger with the family-work balance increasing.
family to work conflict; family to work facilitation; family-work balance; emotional labor
LIU Zhe,YANG Yong,MA Qin-hai, LI Zhe（1. School of Business Administration, Northeastern University, Shenyang 110169,China; 2. School ofEconomics, Northeastern Universit
ISSN:1005-3026
DOI:10.3969/j.issn.1005-3026.2016.08.029