Secret shopper studies: an unorthodox design that measures inequities in healthcare access

Secret shopper studies are particularly potent study designs that allow for the gathering of objective data for a variety of research hypotheses, including but not limited to, healthcare delivery, equity of healthcare, and potential barriers to care. Of particular interest during the COVID-19 pandem...

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Bibliographic Details
Published inArchives of public health = Archives belges de santé publique Vol. 80; no. 1; p. 226
Main Authors Rankin, Kelsey A, Mosier-Mills, Alison, Hsiang, Walter, Wiznia, Daniel H
Format Journal Article
LanguageEnglish
Published England BioMed Central Ltd 04.11.2022
BioMed Central
BMC
Subjects
Accessibility
Epidemics
Health care
Health care access
Health care delivery
Healthcare delivery
Marketing research
Medicaid
Medical ethics
Medical referrals
Medical research
Methodology
Pandemics
Patients
Phone interviews
Public health
Research methodology
Secret shopper
Telemedicine
Healthcare delivery
Accessibility
Methodology
Secret shopper
Phone interviews
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Summary:Secret shopper studies are particularly potent study designs that allow for the gathering of objective data for a variety of research hypotheses, including but not limited to, healthcare delivery, equity of healthcare, and potential barriers to care. Of particular interest during the COVID-19 pandemic, secret shopper study designs allow for the gathering of data over the phone. However, there is a dearth of literature available on appropriate methodological practices for these types of studies. To make these study designs more widely accessible, here we outline the case for using the secret shopper methodology and detail best practices for designing and implementing them.
Bibliography:ObjectType-Article-1
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ISSN:0778-7367
2049-3258
2049-3258
DOI:10.1186/s13690-022-00979-z