Value Co-Creation through Patient Engagement in Health Care: A micro-level approach and research agenda

Patient engagement has gained increasing prominence within academic literatures and policy discourse. With limited developments in practice, most extant academic contributions are conceptual, with initiatives in the National Health Service (NHS) concentrating at macro- rather than at micro-level. Th...

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Published inPublic management review Vol. 17; no. 1; pp. 90 - 107
Main Authors Hardyman, Wendy, Daunt, Kate L., Kitchener, Martin
Format Journal Article
LanguageEnglish
Published Abingdon Routledge 02.01.2015
Taylor & Francis Ltd
Subjects
Discourse analysis
Health care
Health care policy
Health Care Services
Health Care Services Policy
Health services
Management
Management theory
Market strategy
Marketing
Medical service
micro-level approach
Patient engagement
Patients
Public management
Public Services
Research methods
service-dominant logic
Socialized Medicine
Studies
value co-creation
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Summary:Patient engagement has gained increasing prominence within academic literatures and policy discourse. With limited developments in practice, most extant academic contributions are conceptual, with initiatives in the National Health Service (NHS) concentrating at macro- rather than at micro-level. This may be one reason why the issue of 'value co-creation' has received limited attention within academic discussions of patient engagement or policy pronouncements. Drawing on emerging ideas in the services marketing and public management literatures, this article offers the first elucidation of the importance of studying 'value co-creation' as a basis for further empirical analysis of patient engagement in micro-level encounters.
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ISSN:1471-9037
1471-9045
DOI:10.1080/14719037.2014.881539