Assessment of satisfaction of attendees of healthcare centers in Jordan with community pharmacy services of pharmacies they usually use

• Published in: PloS one Vol. 19; no. 7; p. e0305991
• Main Authors: Al-Taani, Ghaith M, Ayoub, Nehad M
• Format: Journal Article
• Language: English
• Published: United States Public Library of Science 22.07.2024; Public Library of Science (PLoS)
• Subjects: Adolescent; Adult; Aged; Analysis; Communication; Community Pharmacy Services - statistics & numerical data; Community planning; Drug stores; Drugs; Drugstores; Female; Health care; Health care policy; Humans; Jordan; Male; Medical research; Medicine and Health Sciences; Medicine, Experimental; Middle Aged; Patient satisfaction; Patient Satisfaction - statistics & numerical data; Patient-centered care; Patients; People and Places; Pharmaceuticals; Pharmacies - statistics & numerical data; Pharmacists; Pharmacists - psychology; Pharmacists - statistics & numerical data; Pharmacy; Physical instruments; Physical Sciences; Population studies; Prescribing; Professional relationships; Quality control; Questionnaires; Regression analysis; Research and Analysis Methods; Review boards; Robust control; Surveys; Surveys and Questionnaires; Translations; Young Adult; Jordan
• ISSN: 1932-6203; 1932-6203
• DOI: 10.1371/journal.pone.0305991

Before extending the range of services provided, maximizing the usefulness of current procedures within community pharmacy settings is needed, as the scope of pharmacy services is evolving in different dimensions. The present study aims to assess the degree of factors affecting the satisfaction of traditional community pharmacy services using population data collected from patients attending academic and public healthcare centers in Jordan. A validated, pretested, and adapted survey instrument has been utilized to assess the satisfaction of contemporary services delivered by community pharmacists in different dimensions. Linear regression analysis evaluated the predictors associated with higher total satisfaction scores with community pharmacy services. The present study included 642 patients attending healthcare centers. Different dimension scores, such as explanation and consideration, scored similarly, with values ranging from 64.5% - 69.7% of the maximum possible score. The mean total scale score was 67.2% of the total possible scores. Using the linear regression analysis, respondents who were satisfied with their treatment plans were likely to have higher satisfaction with community pharmacy services. The increased number of prescription medications and increased age were associated with lower satisfaction with community pharmacy services. Results indicated that healthcare policymakers might be confident in the services within the community pharmacy setting; however, there is always room for more robust quality control activities.