Expectations for Help Within and Across the Formal Boundaries of Executives' Professional Advice Networks

• Published in: Management international review Vol. 59; no. 4; pp. 617 - 642
• Main Authors: Miller, Stewart R., Mors, Marie Louise, McDonald, Michael
• Format: Journal Article
• Language: English
• Published: Berlin/Heidelberg Springer 01.08.2019; Springer Berlin Heidelberg; Gabler Verlag; Springer Nature B.V
• Subjects: Analysis; Boundaries; Business and Management; Business networking; Business Strategy/Leadership; Consulting services; Emerging Markets/Globalization; Executives; Expectations; Multinational corporations; Operations Management; Organization; Professional relationships; Research Article; Studies; United States > US; Expectations for help; Professional contacts; Service multinational enterprise; Executive advice networks; Formal boundaries
• ISSN: 0938-8249; 1861-8901
• DOI: 10.1007/s11575-019-00390-x

We develop a theoretical framework for executives' expectations for receiving help from professional contacts in their advice networks across national (local/nonlocal) and organizational (inside/outside) boundaries. Moreover, we examine the effects of relational duration and trust in the relationships. In a study using unique data on 1807 professional relationships in a US-headquartered multinational consulting firm, we find that executives expect less help from outside contacts. This result is partially mediated by trust. Also, relational duration mitigates expectations for help from outsiders. Surprisingly, we find no evidence that executives expect less help from nonlocal contacts. Yet a test of nonlocal professional contacts reveals that geographic distance rather than cultural distance, affects the expectations for help. Another supplemental analysis shows that the type of help provided in the network influences the effects of organizational and national boundaries.