Barriers to exchanging healthcare information in inter-municipal healthcare services: a qualitative case study

• Published in: BMC medical informatics and decision making Vol. 18; no. 1; p. 92
• Main Authors: Holen-Rabbersvik, Elisabeth, Thygesen, Elin, Eikebrokk, Tom Roar, Fensli, Rune Werner, Slettebø, Åshild
• Format: Journal Article
• Language: English
• Published: England BioMed Central Ltd 07.11.2018; BioMed Central; BMC
• Subjects: Case reports; Case study; Collaboration; Communication; Confidentiality; Content analysis; Cooperation; Data collection; Demographics; Digital systems; Employees; Health care; Health Information Exchange; Health Services; Humans; Incompatibility; Information communication; Information Dissemination; Information infrastructure; Information sharing; Information systems; Infrastructure; Inter-municipal cooperation; Inter-organisational cooperation; Medical care; Medical corporations; Medical informatics; Municipal services; Norway; Privacy; Public sector; Qualitative Research; Security; Software; System effectiveness; Usability; Workflow; Norway; Case study; Inter-municipal cooperation; Inter-organisational cooperation; Information infrastructure; Information sharing
• ISSN: 1472-6947; 1472-6947
• DOI: 10.1186/s12911-018-0701-z

In recent years, inter-municipal cooperation in healthcare services has been an important measure implemented to meet future demographic changes in western countries. This entails an increased focus on communication and information sharing across organisational borders. Technology enables efficient and effective solutions to enhance such cooperation. However, the systems in the healthcare sector tend not to communicate with one another. There is a lack of literature focusing on communication and information sharing in inter-municipal healthcare services. The aim of this article is to investigate both the characteristics of communication and information sharing, and the factors that serve as barriers to communication and information sharing for employees in inter-municipal healthcare services. In this study, a qualitative case study approach is used to investigate both characteristics of communication and information sharing, and factors enabling barriers to communication and information sharing for employees in newly established inter-municipal healthcare services. Data collection methods were individual interviews, focus group interviews, observation studies and a workshop. A total of 18 persons participated in the study. The interviews, observations and workshop were conducted over a period of ten months. Communication and information sharing practices were found to be complex and characterised by multiple actors, information types and a combination of multiple actions. Findings indicate that 1. IT capability and usability 2. Differences 3. Privacy, confidentiality and security and 4. Awareness are all factors enabling barriers to communication and information sharing in inter-municipal healthcare services. Specifically, these barriers were related to lack of EHR usability, inadequate workflow processes, digital systems incompatibility, the understanding of needs in different systems and knowledge and practices regarding privacy and confidentiality. By focusing on the context of inter-municipal cooperation when assessing communication and information sharing in healthcare services, this article contributes to close a gap in existing knowledge. The perspective of the employees provides useful insight, and findings can be relevant for future theory development and for managers and policymakers in inter-municipal services.