Posteriori Restoration of Turn-Taking and ASR Results for Incorrectly Segmented Utterances

• Published in: IEICE Transactions on Information and Systems Vol. E98.D; no. 11; pp. 1923 - 1931
• Main Authors: KOMATANI, Kazunori, HOTTA, Naoki, SATO, Satoshi, NAKANO, Mikio
• Format: Journal Article
• Language: English
• Published: The Institute of Electronics, Information and Communication Engineers 2015
• Subjects: a posteriori restoration; spoken dialogue system; turn taking; VAD error
• ISSN: 0916-8532; 1745-1361
• DOI: 10.1587/transinf.2015EDP7014

Appropriate turn-taking is important in spoken dialogue systems as well as generating correct responses. Especially if the dialogue features quick responses, a user utterance is often incorrectly segmented due to short pauses within it by voice activity detection (VAD). Incorrectly segmented utterances cause problems both in the automatic speech recognition (ASR) results and turn-taking: i.e., an incorrect VAD result leads to ASR errors and causes the system to start responding though the user is still speaking. We develop a method that performs a posteriori restoration for incorrectly segmented utterances and implement it as a plug-in for the MMDAgent open-source software. A crucial part of the method is to classify whether the restoration is required or not. We cast it as a binary classification problem of detecting originally single utterances from pairs of utterance fragments. Various features are used representing timing, prosody, and ASR result information. Experiments show that the proposed method outperformed a baseline with manually-selected features by 4.8% and 3.9% in cross-domain evaluations with two domains. More detailed analysis revealed that the dominant and domain-independent features were utterance intervals and results from the Gaussian mixture model (GMM).