Patient safety culture in a university hospital

• Published in: Revista latino-americana de enfermagem Vol. 26; p. e3014
• Main Authors: Galvão, Taís Freire, Lopes, Marcélia Célia Couteiro, Oliva, Carmen Conceição Carrilho, Araújo, Maria Elizete de Almeida, Silva, Marcus Tolentino
• Format: Journal Article
• Language: English; Portuguese; Spanish
• Published: Brazil Universidade de São Paulo-USP, Escola de Enfermagem de Ribeirão Preto - USP 09.08.2018; Escola de Enfermagem de Ribeirão Preto / Universidade de São Paulo; Universidade de São Paulo
• Subjects: Adult; Assistência à Saúde; Attitude of Health Personnel; Cross-Sectional Studies; Cultura Organizacional; Female; Hospitais; Hospitals, University - standards; Humans; Inquéritos e Questionários; Male; Medical personnel; NURSING; Organizational Culture; Original; Patient Safety; Pessoal de Saúde; Segurança do Paciente; Self Report; Teaching hospitals; Work environment; Seguridad del Paciente; Pessoal de Saúde; Segurança do Paciente; Cultura Organizacional; Inquéritos e Questionários; Organizational Culture; Assistência à Saúde; Hospitals; Prestación de Atención de Salud; Delivery of Health Care; Hospitais; Health Personnel; Patient Safety; Surveys and Questionnaires; Hospitales; Personal de Salud; Encuestas y Cuestionarios
• ISSN: 1518-8345; 0104-1169; 1518-8345
• DOI: 10.1590/1518-8345.2257.3014

to assess patient safety culture in a university hospital. cross-sectional study with data collection through the Hospital Survey on Patient Safety Culture applied in electronic device. A total of 381 employees were interviewed, corresponding to 46% of the sum of eligible professionals. Data were analyzed descriptively. the Cronbach's alpha was used to calculate the frequency and reliability. most were women (73%) from the nursing area (50%) and with direct contact with patients (82%). The composites related to "teamwork within units" (58%, α=0.68), "organizational learning - continuous improvement" (58%, α=0.63), "supervisor/manager expectations and actions promoting patient safety" (56%, α=0.73) had higher positive responses. Nine composites had low positive responses, with emphasis on "nonpunitive response to error" (18%, α=0.40). Only the item "in this unit, people treat each other with respect" had positive response above 70%. The patient safety assessment in the work unit was positive for 36% of employees, however only 22% reported events in past year. the findings revealed weaknesses in the safety culture at the hospital, with emphasis on culpability.