Informational Influence in Organizations: An Integrated Approach to Knowledge Adoption

• Published in: Information systems research Vol. 14; no. 1; pp. 47 - 65
• Main Authors: Sussman, Stephanie Watts, Siegal, Wendy Schneier
• Format: Journal Article
• Language: English
• Published: Linthicum INFORMS 01.03.2003; The Institute for Operations Research and the Management Sciences (INFORMS); Institute for Operations Research and the Management Sciences
• Subjects: Attitude change; Behavior; Communication; Computer mediated communication; Consulting services; e-mail; Elaboration likelihood model; Electronic mail systems; Email; Field study; Heuristics; information adoption; Information management; Information storage and retrieval systems; informational influence; Intercontinental ballistic missiles; Knowledge management; Modeling; Recommendations; Studies; Technology Acceptance Model; usefulness; Comoros

This research investigates how knowledge workers are influenced to adopt the advice that they receive in mediated contexts. The research integrates the Technology Acceptance Model (Davis 1989) with dual–process models of informational influence (e.g., Petty and Cacioppo 1986, Chaiken and Eagly 1976)...