ChatGPT's potential role in non-English-speaking outpatient clinic settings

• Published in: Digital health Vol. 9; p. 20552076231184091
• Main Authors: Zhu, Zhoule, Ying, Yuqi, Zhu, Junming, Wu, Hemmings
• Format: Journal Article
• Language: English
• Published: London, England SAGE Publications 01.01.2023; Sage Publications Ltd; SAGE Publishing
• Subjects: Chatbots; Opinion Piece; Patient satisfaction; Regulatory approval; digital health; Artificial intelligence; general medicine; health communications
• ISSN: 2055-2076; 2055-2076
• DOI: 10.1177/20552076231184091

Researchers recently utilized ChatGPT as a tool for composing clinic letters, highlighting its ability to generate accurate and empathetic communications. Here we demonstrated the potential application of ChatGPT as a medical assistant in Mandarin Chinese-speaking outpatient clinics, aiming to improve patient satisfaction in high-patient volume settings. ChatGPT achieved an average score of 72.4% in the Chinese Medical Licensing Examination's Clinical Knowledge section, ranking within the top 20th percentile. It also demonstrated its potential for clinical communication in non-English speaking environments. Our study suggests that ChatGPT could serve as an interface between physicians and patients in Chinese-speaking outpatient settings, possibly extending to other languages. However, further optimization is required, including training on medical-specific datasets, rigorous testing, privacy compliance, integration with existing systems, user-friendly interfaces, and the development of guidelines for medical professionals. Controlled clinical trials and regulatory approval are necessary before widespread implementation. As chatbots’ integration into medical practice becomes more feasible, rigorous early investigations and pilot studies can help mitigate potential risks.