Empirical analysis of internet banking adoption in Vietnam

• Published in: Cogent economics & finance Vol. 9; no. 1; pp. 1 - 23
• Main Authors: Nguyen-Viet, Bang, Ngoc Huynh, Khanh
• Format: Journal Article
• Language: English
• Published: Abingdon Taylor & Francis 2021; Cogent; Taylor & Francis Ltd; Taylor & Francis Group
• Subjects: adoption of internet banking; Attitudes; Banking; consumer innovativeness; Consumers; Customers; Electronic banking; Email; Internet; internet banking; Interviews; Qualitative research; Quantitative analysis; Risk perception; technology acceptance model; Usefulness; Vietnam; Vietnam
• ISSN: 2332-2039; 2332-2039
• DOI: 10.1080/23322039.2021.1992876

This study defines and measures the key factors driving consumers' adoption of internet banking in Vietnam, and comprises both qualitative and quantitative research. Qualitative research was carried out through focus group discussions with 12 consumers, while quantitative research was conducted through interviews with 475 bank customers in Vietnam. The results indicate the following: (i) the adoption of internet banking in Vietnam is directly affected by perceived usefulness, attitude, perceived risk, innate innovativeness, domain-specific innovativeness, and internet experience; (ii) perceived risk is directly affected by innate and domain-specific innovativeness; (iii) perceived ease of use is directly affected by innate and domain-specific innovativeness; (iv) consumers' attitudes are directly affected by perceived usefulness and perceived ease of use; and (v) perceived usefulness is directly affected by perceived ease of use. However, this study had certain limitations. First, owing to limited resources in conducting the research, the sample size consisted of only 475 consumers. Second, this study employed the sampling technique of direct and email interview methods.