Measuring Sustainable Performance among Logistic Service Providers in Supply Chains

• Published in: Tehnički vjesnik Vol. 26; no. 5; pp. 1478 - 1485
• Main Authors: Orsic, Jerko, Rosi, Bojan, Jereb, Borut
• Format: Journal Article Web Resource
• Language: English
• Published: Slavonski Baod University of Osijek 01.10.2019; Josipa Jurja Strossmayer University of Osijek; Strojarski fakultet u Slavonskom Brodu; Fakultet elektrotehnike, računarstva i informacijskih tehnologija Osijek; Građevinski i arhitektonski fakultet Osijek; Faculty of Mechanical Engineering in Slavonski Brod, Faculty of Electrical Engineering in Osijek, Faculty of Civil Engineering in Osijek
• Subjects: 3PL GIF index; Business logistics; Continuous improvement; distribution of goods; Indicators; Logistics; Logistics management; logistics service providers; Logistics services; Measurement; Outsourcing; performance measurement; Quality assessment; Quality control; Supply chains; Surveys; sustainability; Sustainable development; third-party logistics; Slovenia
• ISSN: 1330-3651; 1848-6339
• DOI: 10.17559/TV-20180607112607

To enable an objective measurement of the progress in the operation of third-party logistics service providers in supply chains, we developed a model that shows the sustainability of the outsourced elements of a company's business. The Third-Party Logistics Green Innovative Framework (3PL GIF) is based on selected environmental, economic, and social indicators showing the objectively comparable state and progress in sustainable development between different companies in goods distribution. The model incorporates the application of quality measurement standards and a PDCA cycle system of continuous improvement into indicators. Using this model, we surveyed the success of sustainable operations between different Slovenian logistics companies according to their size, fields of operation, and positions in the supply chain. The study found that the model provides comparisons of sustainable operation for supply chain operators, logistics companies, and the entire interested public. It also enables supply chain management companies to measure, improve, and report on its performance in a sustainable field, as well as to move toward goals determined by the company with its cycle of permanent improvement. This makes it possible to objectively compare progress in sustainable development between companies.