Unacknowledged Threats Proffered "in a Manner of Speaking": Recognizing Workplace Bullying as Shaming

• Published in: Journal of nursing scholarship Vol. 46; no. 4; pp. 281 - 291
• Main Authors: Dzurec, Laura Cox, Kennison, Monica, Albataineh, Raya
• Format: Journal Article
• Language: English
• Published: United States Blackwell Publishing Ltd 01.07.2014
• Subjects: Attitude of Health Personnel; Bullying; Bullying - psychology; Communication; Humans; Interprofessional Relations; Language; Nonverbal communication; nonverbal language; Nurses - psychology; Nursing; Nursing Methodology Research; Perceptions; policy; Prosody; Shame; subjectivity; Victims; Workplace - psychology; Workplace bullying; Workplaces; Workplace bullying; subjectivity; nonverbal language; policy
• ISSN: 1527-6546; 1547-5069
• DOI: 10.1111/jnu.12080

Purpose The purpose of this study was to examine workplace bullying victims' perceptions of what they heard their bully counterparts say through their use of prosody. Design From a sampling frame of 89 manuscripts referenced in the authors' previous studies, we identified a subset (n = 10) that included quotes regarding bullying victims' perceptions of communication experiences with their bully perpetrators. Methods We used hermeneutics and a recursive metasynthesis to interpret quotes embedded in the manuscripts chosen for this study. Findings Two‐thirds of language is expressed nonverbally through prosody or “manner of speaking”—rhythm, stress, intonation, and vocabulary choice. We found that as bullies communicated with their intended victims over time, they used prosody across subtle, linked communications, or boldly and openly in public venues, to establish a context‐embedded, one‐way communication process of “doublespeak.” Conclusions Bullies' confusing prosodic communication processes served to recontexualize victims' situations and, through mechanisms largely unacknowledged by the victims, to subtly demean their personhood, and to shame them and render them voiceless. Clinical relevance This study directs formal attention to the language of workplace bullying. Further study might strengthen opportunities to effectively address and curtail the long‐term personal, professional, and organizational injuries deriving from workplace bullying.