The performance measurement revolution: why now and what next?
Asks why business performance measurement has become so topical, so recently. Argues that there are seven main reasons: the changing nature of work; increasing competition; specific improvement initiatives; national and international quality awards; changing organisational roles; changing external d...
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Published in | International journal of operations & production management Vol. 19; no. 2; pp. 205 - 228 |
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Main Author | |
Format | Journal Article |
Language | English |
Published |
Bradford
MCB UP Ltd
01.02.1999
Emerald Group Publishing Limited |
Subjects | |
Online Access | Get full text |
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Summary: | Asks why business performance measurement has become so topical, so recently. Argues that there are seven main reasons: the changing nature of work; increasing competition; specific improvement initiatives; national and international quality awards; changing organisational roles; changing external demands; and the power of information technology. Evidence to support this assertion is drawn from the academic and practitioner literatures, interviews and discussions with people specialising in the field and a broad review of the current state-of-the-art in business performance measurement. Presents a framework onto which current research in business performance measurement can be mapped and identifies areas which require further work. |
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Bibliography: | ark:/67375/4W2-LQLLJBGV-C istex:2D188F177B7AD232ED194584957AE6B0F1F0762C original-pdf:0240190206.pdf href:01443579910247437.pdf filenameID:0240190206 ObjectType-Article-2 SourceType-Scholarly Journals-1 ObjectType-Feature-1 content type line 23 |
ISSN: | 0144-3577 1758-6593 |
DOI: | 10.1108/01443579910247437 |