The performance measurement revolution: why now and what next?

Asks why business performance measurement has become so topical, so recently. Argues that there are seven main reasons: the changing nature of work; increasing competition; specific improvement initiatives; national and international quality awards; changing organisational roles; changing external d...

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Bibliographic Details
Published inInternational journal of operations & production management Vol. 19; no. 2; pp. 205 - 228
Main Author Neely, Andy
Format Journal Article
LanguageEnglish
Published Bradford MCB UP Ltd 01.02.1999
Emerald Group Publishing Limited
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Summary:Asks why business performance measurement has become so topical, so recently. Argues that there are seven main reasons: the changing nature of work; increasing competition; specific improvement initiatives; national and international quality awards; changing organisational roles; changing external demands; and the power of information technology. Evidence to support this assertion is drawn from the academic and practitioner literatures, interviews and discussions with people specialising in the field and a broad review of the current state-of-the-art in business performance measurement. Presents a framework onto which current research in business performance measurement can be mapped and identifies areas which require further work.
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ISSN:0144-3577
1758-6593
DOI:10.1108/01443579910247437