The hidden arrow in the FedEx logo: Do we really unconsciously “see” it?

• Published in: Cognitive Research: Principles and Implications Vol. 8; no. 1; p. 40
• Main Authors: Ke, Shih-Chiang, Gupta, Ankit, Lo, Yu-Hui, Ting, Chih-Chung, Tseng, Philip
• Format: Journal Article
• Language: English
• Published: Cham Springer International Publishing 03.07.2023; Springer; Springer Nature B.V; SpringerOpen
• Subjects: Attention; Behavioral Science and Psychology; Biased competition model; Cognitive Processes; Cognitive Psychology; Consciousness; Cues; Experimental Psychology; Experiments; Figure-ground segregation; Foreign Countries; Implicit processing; Knowledge Level; Logo design; Logos; Neurosciences; Original; Original Article; Prior Learning; Psychology; Signs; Unconscious processing; Visual Perception; Visual Stimuli; North America; Taiwan; Implicit processing; Unconscious processing; Logo design; Figure-ground segregation; Consciousness; Biased competition model
• ISSN: 2365-7464; 2365-7464
• DOI: 10.1186/s41235-023-00494-x

The FedEx logo makes clever use of figure-ground ambiguity to create an “invisible” arrow in the background space between “E” and “x”. Most designers believe the hidden arrow can convey an unconscious impression of speed and precision about the FedEx brand, which may influence subsequent behavior. To test this assumption, we designed similar images with hidden arrows to serve as endogenous (but camouflaged) directional cues in a Posner’s orienting task, where a cueing effect would suggest subliminal processing of the hidden arrow. Overall, we observed no cue congruency effect, unless the arrow is explicitly highlighted (Experiment 4). However, there was a general effect of prior knowledge: when people were under pressure to suppress background information, those who knew about the arrow could do so faster in all congruence conditions (i.e., neutral, congruent, incongruent), although they fail to report seeing the arrow during the experiment. This was true in participants from North America who had heard of the FedEx arrow before (Experiment 1 & 3), and also in our Taiwanese sample who were just informed of such design (Experiment 2). These results can be well explained by the Biased Competition Model in figure-ground research, and together suggest: (1) people do not unconsciously perceive the FedEx arrow, at least not enough to exhibit a cueing effect in attention, but (2) knowing about the arrow can fundamentally change the way we visually process these negative-space logos in the future, making people react faster to images with negative space regardless of the hidden content.