A Patient-Centered Design Thinking Workshop to Improve Patient-Provider Communication in Cardiovascular Medicine

• Published in: Journal of patient experience Vol. 8; p. 23743735211049662
• Main Authors: Cuddihy, Meghan J, Servoss, Jonathan M, Lee, Joyce, Martin, Bradley J, Beach, Jamie, Ghanbari, Hamid, Eagle, Kim A, Vemuri, Chandu
• Format: Journal Article
• Language: English
• Published: Los Angeles, CA SAGE Publications 2021; Sage Publications Ltd; SAGE Publishing
• Subjects: Case Study; Design thinking; Patient satisfaction; patient satisfaction; human-centered design; patient-provider communication; clinician-patient relationship; patient activation; design thinking
• ISSN: 2374-3735; 2374-3743
• DOI: 10.1177/23743735211049662

Healthcare providers are expected to deliver care improvement solutions that not only provide high quality patient care, but also improve outcomes, reduce costs, ensure safety, and increase patient satisfaction. Human-centered design methodologies, such as design thinking, allow providers to collaboratively ideate solutions with patients and family members. We describe a pilot workshop designed to teach providers the stages of design thinking while working on improving patient-provider communication. Twenty-four providers (physicians, nurses, technical staff, and administrative staff) from multiple cardiovascular units attended the workshop with five former patients and family members from those units. The workshop educated on and guided teams of providers patients and family members through the stages of design thinking (empathy, define, ideate, prototype, test). Pre- and post-event assessments indicated an increase in knowledge of the design thinking methodology and participants’ ability to apply it to a clinical problem. We also present recommendations for designing a successful design thinking workshop.