Performance measurement system design: developing and testing a process-based approach
Describes the development and testing of a structured methodology for the design of performance measurement systems. Frameworks, such as the balanced scorecard and the performance prism, have been proposed, but until recently little attention has been devoted to the question of how these frameworks...
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| Published in | International journal of operations & production management Vol. 20; no. 10; pp. 1119 - 1145 |
|---|---|
| Main Authors | , , , , , , |
| Format | Journal Article |
| Language | English |
| Published |
Bradford
MCB UP Ltd
01.10.2000
Emerald Group Publishing Limited |
| Subjects | |
| Online Access | Get full text |
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| Abstract | Describes the development and testing of a structured methodology for the design of performance measurement systems. Frameworks, such as the balanced scorecard and the performance prism, have been proposed, but until recently little attention has been devoted to the question of how these frameworks can be populated, i.e. how managers can decide specifically which measures to adopt. Following a wide ranging review of the performance measurement literature, a framework identifying the desirable characteristics of a performance measurement system design process is developed. This framework provided guidelines which were subsequently used to inform the development of a process-based approach to performance measurement system design. The process was enhanced and refined during application in three action research projects, involving major UK automotive and aerospace companies. The revised process was then formally documented and tested through six further industrial applications. Finally the process was written up in the form of a workbook and made publicly available. |
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| AbstractList | The development and testing of a structured methodology for the design of performance measurement systems is described. Frameworks, such as the balanced scorecard and the performance prism, have been proposed, but until recently little attention has been devoted to the question of how these frameworks can be populated, i.e. how managers can decide specifically which measures to adopt. Following a wide ranging review of the performance measurement literature, a framework identifying the desirable characteristics of a performance measurement system design process is developed. This framework provided guidelines which were subsequently used to inform the development of a process-based approach to performance measurement system design. The process was enhanced and refined during application in three action research projects, involving major UK automotive and aerospace companies. The revised process was then formally documented and tested through six further industrial applications. Finally the process was written up in the form of a workbook and made publicly available. Describes the development and testing of a structured methodology for the design of performance measurement systems. Frameworks, such as the balanced scorecard and the performance prism, have been proposed, but until recently little attention has been devoted to the question of how these frameworks can be populated, i.e. how managers can decide specifically which measures to adopt. Following a wide ranging review of the performance measurement literature, a framework identifying the desirable characteristics of a performance measurement system design process is developed. This framework provided guidelines which were subsequently used to inform the development of a process-based approach to performance measurement system design. The process was enhanced and refined during application in three action research projects, involving major UK automotive and aerospace companies. The revised process was then formally documented and tested through six further industrial applications. Finally the process was written up in the form of a workbook and made publicly available. |
| Author | Neely, Andy Richards, Huw Platts, Ken Bourne, Mike Mills, John Gregory, Mike Kennerley, Mike |
| Author_xml | – sequence: 1 givenname: Andy surname: Neely fullname: Neely, Andy organization: Cranfield School of Management, Cranfield University, Cranfield, UK – sequence: 2 givenname: John surname: Mills fullname: Mills, John organization: University of Cambridge, Mill Lane, Cambridge, UK, and – sequence: 3 givenname: Ken surname: Platts fullname: Platts, Ken organization: University of Cambridge, Mill Lane, Cambridge, UK, and – sequence: 4 givenname: Huw surname: Richards fullname: Richards, Huw organization: University of Cambridge, Mill Lane, Cambridge, UK, and – sequence: 5 givenname: Mike surname: Gregory fullname: Gregory, Mike organization: University of Cambridge, Mill Lane, Cambridge, UK, and – sequence: 6 givenname: Mike surname: Bourne fullname: Bourne, Mike organization: University of Cambridge, Mill Lane, Cambridge, UK, and – sequence: 7 givenname: Mike surname: Kennerley fullname: Kennerley, Mike organization: Cranfield School of Management, Cranfield University, Cranfield, UK |
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| CODEN | IOPMDU |
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| Cites_doi | 10.1108/01443579110143412 10.1108/14635779510081634 10.1016/B978-0-7506-7009-8.50021-5 10.1080/00207548508904734 10.1108/01443579510083622 10.1108/01443579710177888 |
| ContentType | Journal Article |
| Copyright | MCB UP Limited MCB UP Limited 2000 |
| Copyright_xml | – notice: MCB UP Limited – notice: MCB UP Limited 2000 |
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| DOI | 10.1108/01443570010343708 |
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| Title | Performance measurement system design: developing and testing a process-based approach |
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