Critical success factors for different stages of business process management adoption - a case study

• Published in: Economic research - Ekonomska istraživanja Vol. 28; no. 1; pp. 243 - 258
• Main Authors: Buh, Brina, Kovačič, Andrej, Indihar Štemberger, Mojca
• Format: Journal Article Paper
• Language: English
• Published: Pula Routledge 01.01.2015; Taylor & Francis Ltd; Taylor and Francis Group i Sveučilište Jurja Dobrile u Puli, Fakultet ekonomije i turizma Dr. Mijo Mirković
• Subjects: Acquisitions & mergers; business process management (BPM); Business process reengineering; Case studies; case study; Consultants; critical success factors (CSFs); Economic theory; Employees; Public companies; Slovenian public company; stage of BPM; Success factors; Slovenia
• ISSN: 1331-677X; 1848-9664
• DOI: 10.1080/1331677X.2015.1041776

Many organisations fail in their attempt to adopt business process management (BPM). Although general critical success factors (CSFs) are well understood, we argue that CSFs are not the same for all stages of BPM adoption. The purpose of this article is to identify the CSFs in different stages of BPM adoption. A case study approach was used to analyse a successful BPM adoption in a public company. The article provides empirical insights about CSFs in individual stages of BPM adoption. We find that the guidance of external consultants was very important, although this factor is not commonly recognised in the literature. The article shows that the identification of well-known CSFs of BPM adoption gives only a limited view since the factors change between stages. Organisations need to carefully identify the stage and prepare a roadmap for their BPM adoption.