Urban Welfare Regimes, Organizational Cultures, and Client-Staff Tie Activation: A Comparison of Transitional Housing Programs in Los Angeles and Tokyo

With state safety nets failing to keep up with expanding urban poverty, ties to community organizations can provide crucial resources. But what explains variation in such tie activation at urban, organizational, and individual levels? I advance a multilevel framework of organizational client-staff t...

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Bibliographic Details
Published inJournal of urban affairs Vol. 38; no. 2; pp. 214 - 235
Main Author Marr, Matthew D.
Format Journal Article
LanguageEnglish
Published Newark Routledge 01.05.2016
Taylor & Francis Ltd
Subjects
Activation
Administrators
Affordable housing
Cities
Client relationships
Clients
Community organizations
Community structure
Comparative analysis
Culture
Data processing
Holism
Housing
Intellectuals
Neoliberalism
Organization theory
Organizational culture
Organizational structure
Poverty
Qualitative analysis
Qualitative research
Safety
Safety nets
Social capital
Social policy
Temporary housing
Transportation safety
Trust
Urban areas
Urban poverty
Urban studies
Welfare
Los Angeles California
United States > US
Tokyo Japan
Japan
INW, Japan, Honshu, Tokyo Prefect., Tokyo
USA, California, Los Angeles
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Summary:With state safety nets failing to keep up with expanding urban poverty, ties to community organizations can provide crucial resources. But what explains variation in such tie activation at urban, organizational, and individual levels? I advance a multilevel framework of organizational client-staff tie activation that centralizes the role of trust and specifies effects of multiple social contexts. I apply the framework to an exploratory comparison of transitional housing programs in Los Angeles and Tokyo, including analysis of qualitative data collected among clients, staff, and administrators. I argue that urban welfare regimes and organizational cultures are key contexts shaping how macro-level forces like neoliberalism intersect with micro-level processes of social capital building in differentiated ways. Urban scholars can inform theory and practice by further analyzing how organizational-level trust building practices of holism and flexibility can be affected by urban-level regulations on scope of aid and inter-organizational ties.
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ISSN:0735-2166
1467-9906
DOI:10.1111/juaf.12193