Usability and Digital Inclusion: Standards and Guidelines

This article aims at discussing e-government website usability in relation to concerns about digital inclusion. E-government web design should consider all aspects of usability, including those that make it more accessible to all. Traditional concerns of social exclusion are being superseded by fear...

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Bibliographic Details
Published inInternational journal of public administration Vol. 35; no. 3; pp. 221 - 239
Main Authors Aleixo, Carlos, Nunes, Miguel, Isaias, Pedro
Format Journal Article
LanguageEnglish
Published New York Taylor & Francis Group 01.02.2012
Marcel Dekker, Inc
Subjects
Digital divide
digital inclusion
E-government
Electronic government
Fear
Information literacy
Information technology
Internet
Literacy
local e-government
Local Government
Portugal
Public Services
Social Closure
Social exclusion
Studies
Surveys
Usability
usability guidelines
Web site design
Websites
Portugal
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Summary:This article aims at discussing e-government website usability in relation to concerns about digital inclusion. E-government web design should consider all aspects of usability, including those that make it more accessible to all. Traditional concerns of social exclusion are being superseded by fears that lack of digital competence and information literacy may result in dangerous digital exclusion. Usability is considered as a way to address this exclusion and should therefore incorporate inclusion and accessibility guidelines. This article makes an explicit link between usability guidelines and digital inclusion and reports on a survey of local government web presence in Portugal.
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ISSN:0190-0692
1532-4265
DOI:10.1080/01900692.2011.646568