The Mediating Role of Perceived Value in the Effect of Multi-Dimensional Risk in Mobile Banking

This study examines which risk factors contribute most to perceived risk in Vietnam's mobile banking environment; explores the relationships among perceived risk, perceived value and intention to use mobile banking in Vietnam's mobile banking environment; and investigates any mediating rol...

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Bibliographic Details
Published inInternational journal of enterprise information systems Vol. 15; no. 4; pp. 1 - 25
Main Authors Williamson, Stan, Pham, Long, Mohebbi, Cyrus, Nguyen, Binh, Nguyen, Hien
Format Journal Article
LanguageEnglish
Published Hershey IGI Global 01.10.2019
Subjects
Commercial banks
Enterprisewide computing
Information systems
Medical research
Medicine, Experimental
Online banking
Risk perception
Vietnam
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Summary:This study examines which risk factors contribute most to perceived risk in Vietnam's mobile banking environment; explores the relationships among perceived risk, perceived value and intention to use mobile banking in Vietnam's mobile banking environment; and investigates any mediating role perceived value may have in the relationship between perceived risk and intention to use mobile banking in Vietnam's mobile banking environment. A convenience sample of 403 respondents who were customers of one of the largest joint stock commercial banks in Vietnam was used. The results of this study indicated that perceived risk is negatively related to intention to use mobile banking; that perceived value is positively associated with intention to use mobile banking; that perceived risk is negatively related to perceived value; and that perceived value plays a partial mediating role in the relationship between perceived risk and intention to use mobile banking.
ISSN:1548-1115
1548-1123
DOI:10.4018/IJEIS.2019100101