Power, Cash, and Convenience: Translations in the Political Site of the ATM

• Published in: The Information society Vol. 22; no. 5; pp. 325 - 340
• Main Authors: Introna, Lucas D., Whittaker, Louise
• Format: Journal Article
• Language: English
• Published: London Taylor & Francis Group 01.12.2006; Taylor & Francis; Taylor & Francis LLC
• Subjects: Applications; Applications (e.g. Digitizing,...); Asynchronous transfer mode; ATM; Automated teller machines; Automatic teller machines; Banking; Banks; Cash points; Charging; Computer applications; Cultural aspects; Cybernetics; cyborg; Exact sciences and technology; Haraway; Information and communication sciences; Information and communication technologies; Information science. Documentation; Information technologies: storage media, equipment; Information Technology; Internet resources (portals, blogs, wikis,…); Latour; Machinery; Money; Narratives; Networks; Political aspects; Political Factors; Politics; Sciences and techniques of general use; Social aspects; Studies; Talking; technology; Translations; United Kingdom > UK; Policy; politics; Information communication technology; technology; Case history; banking; Latour; Translating; ATM; Web site; Haraway; Power; cyborg
• ISSN: 0197-2243; 1087-6537
• DOI: 10.1080/01972240600904274

The automatic teller machine (ATM) will be for the foreseeable future the dominant mode of access to cash for those living in industrialized societies. In this article we present the ATM as a political site where a multiplicity of relationships-primarily but not exclusively between the customer and the bank-become configured in ways that serve some interests and not others. The article draws on the work of Winner, Haraway, and Latour in discussing the ongoing translation of ATMs as it occurs in the United Kingdom, with further reference to South Africa and the United States. In order to make some of the politics of the ATM more visible, we illustrate the political struggles through four interconnected narratives: (a) the talking ATM, (b) the insecure ATM, (c) the charging ATM, and (d) the cashless ATM. In each of these descriptive accounts we attempt to show how the ATM becomes (or is) a cybernetic actor that is configured and reconfigured through a multiplicity of political translations resulting in a multiplicity of politically significant cybernetic ATM networks. Finally, we briefly discuss how these narratives interrelate to form the political site of the ATM.