Exploring the Adoption of Technology Driven Services in the Healthcare Industry

Recent developments in information and communication technologies have helped to accelerate the diffusion of electronic services in the medical industry. Health information services house, retrieve, and make use of medical information to improve service quality and reduce cost. Users—including medic...

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Bibliographic Details
Published inInternational journal of information systems in the service sector Vol. 2; no. 1; pp. 71 - 93
Main Authors Topacan, Umit, Basoglu, A Nuri, Daim, Tugrul U
Format Journal Article
LanguageEnglish
Published Hershey IGI Global 01.01.2010
Subjects
Analysis
Determinants
Electronics
Health
Health care
Industrial development
Information retrieval
Information services
Information services industry
Information systems
Medical
Medical advice systems
Medical personnel
Social factors
Technology utilization
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Summary:Recent developments in information and communication technologies have helped to accelerate the diffusion of electronic services in the medical industry. Health information services house, retrieve, and make use of medical information to improve service quality and reduce cost. Users—including medical staff, administrative staff, and patients—of these systems cannot fully benefit from them unless they can use them comfortably. User behavior is affected by various factors relating to technology characteristics, user characteristics, social environment, and organizational environment. Our research evaluated the determinants of health information service adoption and analyzed the relationship between these determinants and the behavior of the user. Health information service adoption was found to be influenced by service characteristics, user characteristics, intermediary variables, facilitating conditions, and social factors.
Bibliography:ObjectType-Article-2
SourceType-Scholarly Journals-1
ObjectType-Feature-1
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ISSN:1935-5688
1935-5696
DOI:10.4018/jisss.2010093005