Using design research and human-centered design to address growing pains in a busy, urban emergency department: a faculty, clinician, and student collaboration between nursing, design, and medicine

In 2021, a large urban university-based hospital transitioned to a new two-floor emergency department. Despite the new environment, there were usability and workflow challenges with the space. The authors of this paper created a multidisciplinary, human-centered design collaborative of clinicians, u...

Full description

Saved in:
Bibliographic Details
Published inInternational journal of emergency medicine Vol. 17; no. 1; p. 17
Main Authors Avery, Mikael L., Arena, Jacquelyn L., Benson, Nicholas D., Ray, Neil A., Leary, Marion
Format Journal Article
LanguageEnglish
Published Berlin/Heidelberg Springer Berlin Heidelberg 05.02.2024
Springer Nature B.V
BMC
Subjects
Angiology
Buildings
Cardiology
Case Report
Collaboration
Design
Design thinking
Emergency department operations
Emergency medical care
Emergency Medicine
Human-centered design
Internal Medicine
Materials management
Medicine
Medicine & Public Health
Pediatrics
Teaching hospitals
Urban health care
Work environment
United States > US
Design
Human-centered design
Design thinking
Emergency medicine
Materials management
Emergency department operations
Online AccessGet full text

Cover

More Information
Summary:In 2021, a large urban university-based hospital transitioned to a new two-floor emergency department. Despite the new environment, there were usability and workflow challenges with the space. The authors of this paper created a multidisciplinary, human-centered design collaborative of clinicians, university faculty, and students in an effort to increase emergency department efficiency. After thorough design-research and clinician-focused collaboration, the authors and design team identified the need to improve medical supply retrieval time, which directly impacts patient care and clinician satisfaction. The primary interventions consisted of a redesign that is as follows: (a) created standardized icons related to organ system, (b) increased visibility of supply labels, and (c) reorganized supplies based on usage data. Although a successful project, it was not without several barriers discussed in this article, including design researcher and clinician-level setting and engagement, academic/institutional policies, and conflicting schedules. In addition, the lessons learned from implementing human-centered design concepts into clinical workflow sets forth future research opportunities and inspiration for other institutions to collaborate.
Bibliography:ObjectType-Article-1
SourceType-Scholarly Journals-1
ObjectType-Feature-2
content type line 23
ISSN:1865-1372
1865-1380
1865-1380
DOI:10.1186/s12245-024-00586-5