Achieving eco-innovative smart glass design with the integration of opinion mining, QFD and TRIZ

Modern consumption patterns lead to massive waste, which poses challenges in storage and highlights the urgent need for more sustainable product development. Customer feedback on products plays a crucial role in product design, yet previous studies overlooked these invaluable insights. In response,...

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Bibliographic Details
Published inScientific reports Vol. 14; no. 1; p. 9822
Main Authors Lee, C. K. M., Tsang, Y. P., Chong, W. W., Au, Y. S., Liang, J. Y.
Format Journal Article
LanguageEnglish
Published London Nature Publishing Group UK 29.04.2024
Nature Publishing Group
Nature Portfolio
Subjects
639/166
639/705/258
Consumption patterns
Customer feedback
Customer satisfaction
Data mining
Eco-innovation
Green products
Humanities and Social Sciences
Innovations
multidisciplinary
Problem solving
Product design
Product development
Quality function deployment
Science
Science (multidisciplinary)
Sentiment analysis
Smart glasses
Sustainability
Sustainable design
Sustainable development
Text mining
Theory of inventive problem solving
Text mining
Sustainable design
Quality function deployment
Eco-innovation
Theory of inventive problem solving
Smart glasses
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Summary:Modern consumption patterns lead to massive waste, which poses challenges in storage and highlights the urgent need for more sustainable product development. Customer feedback on products plays a crucial role in product design, yet previous studies overlooked these invaluable insights. In response, this study introduces a novel systematic methodology that integrates the strengths of text mining, Quality Function Deployment (QFD), and the Theory of Inventive Problem Solving (TRIZ). Text mining techniques are utilized to extract customer requirements from online platforms, while QFD is used to translate these requirements into technical specifications. By integrating the contradiction matrix from TRIZ theory with the triptych, technical conflicts are resolved. The design process for next-generation smart glasses is employed as an illustrative case to validate the proposed integrated innovation design approach. Analytical outcomes suggest that the introduced methodology can effectively address sustainable product design challenges and sets the stage for future advancements in smart glasses.
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ISSN:2045-2322
2045-2322
DOI:10.1038/s41598-024-58867-1