Improving distribution operations: Implementation of material handling systems

• Published in: International journal of production economics Vol. 122; no. 1; pp. 89 - 106
• Main Author: Chakravorty, Satya S.
• Format: Journal Article
• Language: English
• Published: Amsterdam Elsevier B.V 01.11.2009; Elsevier; Elsevier Sequoia S.A
• Series: International Journal of Production Economics
• Subjects: Distribution operations; Human resources; Material handling system; Material handling system Distribution operations Human resources; Materials handling; Optimization; Problem solving; Studies; Material handling system; Human resources; Distribution operations
• ISSN: 0925-5273; 1873-7579
• DOI: 10.1016/j.ijpe.2008.12.026

Academic research has primarily focused on the technical factors of material handling systems, with little or no discussion of human factors. In order to improve the performance of distribution operations, we found that the implementation of material handling systems involves both human and technical factors. These human and technical factors interact over time and go through three somewhat overlapping transitional stages. In the first stage, both human and technical problems exist; however, human problems dominate, and require conflict management skills to resolve. In the second stage, human problems improve, but technical problems persist, requiring formal problem-solving methods to resolve. Finally, in the third stage, both human and technical problems improve. It is important to recognize these transitional stages because they must be effectively managed in order for the material handling functions to perform at the optimal level. Implications of this research, including directions for future research, are also provided.