Empathic listening: welcoming strategy for nursing Professional in coping with with the coronavirus pandemic

• Published in: Revista Brasileira de Enfermagem Vol. 74; no. suppl 1; pp. e20200721 - 4
• Main Authors: Tobase, Lucia, Cardoso, Sandra Helena, Rodrigues, Renata Tavares Franco, Peres, Heloisa Helena Ciqueto
• Format: Journal Article
• Language: English
• Published: Brazil Associação Brasileira de Enfermagem 2021
• Subjects: Adaptation, Psychological; Adult; Attitude of Health Personnel; Burnout, Professional - prevention & control; Burnout, Professional - psychology; Communication; Coronavirus; Coronaviruses; COVID-19; COVID-19 - psychology; Empathy; Female; Humans; Listening; Male; Mental health; Middle Aged; Nurse Practitioners; Nurses; Nursing Staff, Hospital - psychology; Occupational stress; Occupational Stress - prevention & control; Occupational Stress - psychology; Pandemic; Pandemics; Pandemics - prevention & control; Professional relationships; SARS-CoV-2; User Embracement; Violence
• ISSN: 0034-7167; 1984-0446
• DOI: 10.1590/0034-7167-2020-0721

to reflect on empathic listening use as a welcoming strategy for nursing professionals to cope with the challenges during the pandemic caused by the new coronavirus. this is a reflection study based on updated data surveys and theoretical-conceptual aspects of Non-Violent Communication and empathic listening. in the performance during the COVID-19 pandemic, nursing professionals are exposed to violence of different natures related to occupational stress, work overload, anguishes and silenced suffering, with implications for the workers' health, who can be benefited and strengthened with empathetic listening. the health crisis has highlighted the weaknesses of the health system. Nursing acts as the largest contingent of the health workforce in coping with the pandemic. Empathetic listening is a powerful strategy in caring for and strengthening nursing professionals.