The role of moderating factors in user technology acceptance

• Published in: International journal of human-computer studies Vol. 64; no. 2; pp. 53 - 78
• Main Authors: Sun, Heshan, Zhang, Ping
• Format: Journal Article
• Language: English
• Published: London Elsevier Ltd 01.02.2006; Elsevier
• Subjects: Applied sciences; Behavioural aspects; Computer science; control theory; systems; Computer systems and distributed systems. User interface; Computers; Conceptual research; Exact sciences and technology; Human-computer interaction; Moderating factors; Research model; Software; Usability; Usability testing; User interface; User satisfaction; User technology acceptance; Research model; User technology acceptance; Moderating factors; Conceptual research; Economy; Information system; User interface; Low power; Modeling; User behavior; Investment
• ISSN: 1071-5819; 1095-9300
• DOI: 10.1016/j.ijhcs.2005.04.013

Along with increasing investments in new technologies, user technology acceptance becomes a frequently studied topic in the information systems discipline. The last two decades have seen user acceptance models being proposed, tested, refined, extended and unified. These models have contributed to our understanding of user technology acceptance factors and their relationships. Yet they have also presented two limitations: the relatively low explanatory power and inconsistent influences of the factors across studies. Several researchers have recently started to examine the potential moderating effects that may overcome these limitations. However, studies in this direction are far from being conclusive. This study attempts to provide a systematic analysis of the explanatory and situational limitations of existing technology acceptance studies. Ten moderating factors are identified and categorized into three groups: organizational factors, technological factors and individual factors. An integrative model is subsequently established, followed by corresponding propositions pertaining to the moderating factors.